FAQs
Freight Forwarding
What types of sea freight services do you offer?
We offer both Full Container Load (FCL) and Less than Container Load (LCL) shipping for domestic and international routes.
How long does sea freight shipping take?
Transit time depends on the route, typically 3–7 working days for domestic and 1–3 weeks for international shipments.
How are freight rates calculated?
Rates are based on cargo size, weight, destination, and container type, as well as port charges and handling fees.
- (Often required for customs or trade agreements).
- Import/Export Declaration – filed with customs to declare goods officially.
- Proforma Invoice – preliminary invoice issued before shipment (often for quotation or LC purposes).
- Insurance Certificate (if insured) – proof that cargo insurance is in place.
What are the required documents for freight forwarding?
- Commercial Invoice
- Packing List
- Bill of Lading (B/L) or Air Waybill (AWB)
- Booking Confirmation / Shipping Instruction
- Certificate of Origin (COO)
- Import/Export Declaration
- Proforma Invoice
- Insurance Certificate (if insured)
- Import and Export Permit
- Import and Export License
- Tax and Duty Payment Receipts
- Sales Contract or Purchase Order (for Export only)
- Delivery Order issued by shipping line/forwarder (For Import only)
- Customs Release Order (For Import only)
Do you handle both import and export clearances?
Yes, we process customs documentation for both import and export shipments, ensuring smooth clearance.
What documents are required for customs processing?
- Bill of Lading / Airway Bill
- Commercial Invoice
- Packing List
- Single Administrative Document (SAD)
- Import Permit / License (For import only)
- Export Permit / License (For export only)
- Certificate of Origin
- BIR Registration (Form 2303) & TIN
- PEZA / BOI Certificate (if applicable)
- Customs Bond (if applicable) (For import only)
- Authority to Release Imported Goods (ATRIG) (For import only)
- Proforma Invoice / Purchase Order / Sales Contract
- Insurance Certificate (if any)
- Importation Clearance from Government Agencies (if applicable) (For import
only) - Export Declaration (ED) (For export only)
- Clearance / Certification from Concerned Agencies (For export only)
- Letter of Credit (if applicable) (For export only)
How long does customs clearance take?
Usually 1–3 working days, depending on cargo type and completeness of documentation.
Aside from clearing the container in BOC, can you also handle delivery of the items?
Yes, Asia Cargo Container Line, Inc. can also handle the delivery of your goods after clearance from the Bureau of Customs.
What are the industries you can cater to?
Asia Cargo Container Line, Inc. has a large network and group of companies that→can cater different industries including:
- Food & Beverage
- Fashion & Apparel
- Beauty & Personal Care
- Electronics
- Furniture & Home Goods
- Toys & Games
- Automotive & Auto Supplies
- Healthcare & Pharmaceuticals
- Construction & Building Materials
- Industrial Machinery & Equipment
- Agriculture & Farming
- Chemicals & Raw Materials
- Technology & IT
- Energy & Utilities
What warehousing and distribution services do you offer?
We provide secure warehousing, cargo consolidation, and distribution solutions to support your logistics needs. Services include storage, inventory management, labeling, and nationwide distribution from our strategically located facilities.
How are warehousing and distribution fees computed?
Charges depend on factors such as storage duration, cargo volume or weight, handling requirements, and delivery distance. We offer flexible pricing. Either per pallet, per cubic meter, or per day, depending on your business requirements.
How do you ensure the safety and timely delivery of goods?
Our warehouses are CCTV-monitored and guarded 24/7, with organized inventory tracking systems. We also coordinate closely with our trucking and delivery teams to ensure accurate dispatch and on-time delivery to your customers.
What e-commerce and fulfillment services do you provide?
We offer end-to-end e-commerce logistics solutions, including inventory storage, order picking and packing, labeling, nationwide delivery, returns management, and system integration with major online selling platforms like Shopee, Lazada, Tiktok shop, etc. Our goal is to help online sellers deliver efficiently and on time.
How does the order fulfillment process work?
Once your customer places an order, our team picks, packs, and ships the item directly from our warehouse. We provide real-time inventory updates and coordinate with our delivery partners to ensure fast and accurate delivery to the end buyer.
How can I track orders and monitor my inventory?
Clients are given access to our fulfillment dashboard or daily reports, showing order status, shipment tracking numbers, and updated inventory levels, giving you full visibility and control over your e-commerce operations.
What trucking and distribution services do you offer?
We provide nationwide trucking and distribution solutions, including door-to-door delivery, port-to-port transfer, last-mile delivery, and bulk cargo transport. Our fleet ranges from wing vans, 10-wheeler trucks, flatbeds, and closed vans to accommodate all shipment sizes.
How do you ensure timely and safe delivery?
All shipments are handled by experienced drivers and logistics coordinators to ensure on-time delivery and maintain strict safety and handling standards throughout the transport process.
How can I book or schedule a trucking service?
You can book through our Customer Service team via phone or email. Please provide details such as pickup and drop-off locations, cargo type, weight, and preferred schedule, so we can assign the right truck and coordinate dispatch efficiently.